Shipping policy

ToyZoo Shipping Policy

Thank you for shopping at ToyZoo! We are committed to providing a seamless and reliable shopping experience. Below is our shipping and return policy:

Shipping Information:

  • Processing Time: Orders are processed within 1-2 business days after receiving the order confirmation. You will receive an email with tracking details once your order has been shipped.

  • Shipping Methods: We offer standard and expedited shipping options. Shipping fees will be calculated at checkout based on your location and the selected shipping method.

  • Shipping Times: Delivery times will vary depending on your location. Typically, orders will arrive within 3-7 business days for standard shipping and 1-3 business days for expedited shipping.

  • International Shipping: Currently, we only ship within [your country]. For international shipping inquiries, please contact us at rsbusiness.0704@gmail.com.

Return Policy:

We want you to be completely satisfied with your purchase from ToyZoo. If for any reason you are not happy with your items, we offer a 14-day return policy.

  • Eligibility for Returns: Items must be returned within 14 days of delivery. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

  • How to Return an Item: To initiate a return, please email us at rsbusiness.0704@gmail.com with your order number and details about the item(s) you wish to return. We will provide instructions on how to send the item back.

  • Refunds: Once your return is received and inspected, we will notify you via email. If your return is approved, we will issue a refund to your original payment method. Please note that shipping charges are non-refundable.

  • Exchanges: We currently do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Thank you for choosing ToyZoo! We hope you enjoy shopping with us.